How to Submit a gt999 Withdraw Request
The whole process takes under five minutes once your account is verified. Follow these steps in order and your money will reach your bKash or Nagad wallet in roughly 37 minutes.
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1
Log in to your gt999 account
Open the gt999 website or the gt999 app (version 2.3.1) and sign in. Make sure you are using the account that matches the mobile wallet you want to withdraw to — name mismatches will cause delays.
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2
Go to Wallet → Withdraw
Tap the wallet icon at the top right, then select Withdraw from the dropdown. The withdrawal form opens immediately — no extra navigation required.
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3
Choose your payment method and enter the amount
Select bKash, Nagad, Rocket, or Bank Transfer. Enter the amount you want — minimum ৳600, up to ৳125,000 per day. The form shows your available balance in real time.
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4
Confirm the wallet number and submit
Double-check the mobile number or bank account. Once you tap Submit Request, the request goes to the processing queue. You will see a reference number on screen — keep it handy if you need to contact support.
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5
Wait for the funds to arrive
Standard processing is approximately 37 minutes. First-time withdrawals go through an extra security check and may take up to 6 hours. You will receive an SMS or in-app notification when the funds are sent.
Limits, Fees & Processing Times
gt999 does not charge a withdrawal fee. All amounts below are in Bangladeshi Taka (৳).
| Parameter | Amount / Time | Notes |
|---|---|---|
| Minimum withdrawal | ৳600 | Per transaction |
| Maximum daily withdrawal | ৳125,000 | Resets at midnight (UTC+06) |
| Standard processing | ~37 minutes | After approval by the finance team |
| First-time withdrawal | Up to 6 hours | Extra identity check on initial cash-out |
| Withdrawal fee | ৳0 | gt999 covers all processing fees |
| Pending cancellation window | 5 minutes | Cancel via Wallet history before processing starts |
VIP limits differ. Elite members can withdraw up to ৳590,000 per day; Signature members up to ৳990,000. See the gt999 Bonus & VIP page for full tier details.
Supported Payment Methods
All four methods support both deposit and withdrawal. Processing times below are for withdrawals.
- bKash Mobile wallet — most popular in Bangladesh. Funds arrive within ~37 min after approval. ~37 min
- Nagad Government-backed mobile wallet. Fast and reliable for instant cash-outs. ~37 min
- Rocket Dutch-Bangla Bank mobile banking. Good for players who already use DBBL services. ~37 min
- Bank Transfer Direct to your BD bank account. Processing follows the same timeline; allow extra time for inter-bank settlement. ~37 min + bank
Important: the mobile number or bank account must be registered in your own name. Withdrawals to third-party accounts are not permitted and will be declined.
What Is KYC and Why Does gt999 Require It?
KYC stands for Know Your Customer. It is a one-time identity check that gt999 runs before releasing your first withdrawal. The process protects your account from unauthorised cash-outs and helps gt999 meet its anti-money-laundering obligations.
You only complete KYC once. After your documents are approved, all future withdrawals go through the standard 37-minute process without any additional checks — unless you change your registered mobile number or bank account.
When to submit KYC: You can play and deposit freely before completing KYC. Submit your documents before you request your first withdrawal. gt999 reviews documents within 12 hours; submitting early avoids delays when you are ready to cash out.
Which Documents Do You Need?
Submit any one of these three government-issued photo IDs. No other documents are accepted.
- National ID Card (NID)
- Passport
- Driving Licence
All three are accepted with equal standing. Most Bangladesh players use their NID because it is fastest to photograph and already linked to their bKash or Nagad account.
KYC Upload: Step by Step
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1
Open Account Settings
Log in to gt999, then go to My Account → Verification. The KYC section shows your current status — Unverified, Pending, or Verified.
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2
Select document type
Choose National ID Card, Passport, or Driving Licence from the dropdown. The upload form adjusts to show the correct fields for the document you select.
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3
Upload front and back photos
Tap Upload Front and Upload Back. Each file must be JPEG or PNG, under 5 MB. The gt999 app camera shortcut makes this faster — it auto-crops the document edges.
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4
Submit and wait for review
Tap Submit for Review. The gt999 team reviews documents within 12 hours. You will get an in-app notification and an SMS when the review is complete.
Photo Requirements for KYC Documents
Poor-quality photos are the leading cause of KYC rejection. These rules apply to every document type.
| Requirement | Details |
|---|---|
| All four corners visible | The full card or page must fit in the frame — no cropping at the edges |
| Text must be readable | Name, ID number, and date of birth must be legible without zooming in |
| No glare or shadows | Photograph under even indoor light; avoid direct sunlight or lamp glare |
| No editing or filters | Submit the original photo — no cropping, colour adjustment, or any editing app |
| File format | JPEG or PNG only, maximum 5 MB per image |
| Not expired | Passport and Driving Licence must be within their validity period |
| Selfie (if requested) | Some accounts may be asked for a live selfie holding the document — good lighting, face clearly visible |
Privacy: What gt999 Does With Your Documents
Your KYC documents are stored on encrypted servers and used solely for identity verification. gt999 does not share your documents with third parties outside of regulatory obligations. Documents are retained as required by applicable law and deleted after the retention period ends. For full details, see the Privacy Policy.
Why Withdrawals Get Rejected — and How to Fix Them
Most rejected withdrawals come from one of these causes. Identifying the reason takes under a minute; fixing it usually takes under ten.
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KYC not completed Submit your National ID Card, Passport, or Driving Licence via Account → Verification. Wait for approval (up to 12 hours), then resubmit your withdrawal.
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Wagering requirement not met Bonus funds carry an 11× turnover requirement before withdrawal. Check your bonus status in Wallet → Bonuses. Play through the remaining amount, then request the withdrawal again.
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Name mismatch between account and mobile wallet Your gt999 account name must match the name registered on your bKash or Nagad number. Contact 24/7 Live Chat to correct the account name or update your wallet number.
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Amount below minimum or above daily limit The minimum is ৳600 per request; the daily cap is ৳125,000. Split larger amounts across multiple days or upgrade your VIP tier for a higher limit.
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Expired or unreadable KYC document Re-upload a clear, in-date photo under even lighting with all four corners visible. Resubmit via Account → Verification.
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Unusual activity flag Large or rapid withdrawals may trigger a manual review. This is routine. Contact 24/7 Live Chat with your reference number and the review usually resolves within a few hours.
Always keep your withdrawal reference number. Every request generates one. Giving it to Live Chat support cuts resolution time significantly — the team can locate your transaction immediately.