gt999 Privacy Policy

Who We Are

gt999 is an online gaming and sports betting platform serving players in Bangladesh. When you create an account at gt999.games, place a bet, or contact our support team, you share personal information with us. This Privacy Policy explains how we handle that information responsibly.

gt999 is the data controller for all information collected through this website and our mobile app. If you have any questions about this policy, see the Contact section at the bottom of this page.

Data We Collect

We only collect data that is necessary to run your account, process payments, and comply with responsible gaming obligations. The table below summarises the categories of data we hold.

How We Use Your Data

gt999 processes personal data for the following purposes, each with a lawful basis:

Account Operation

We use your name, mobile number, and date of birth to create and maintain your player account. This is necessary to fulfil our contract with you.

Payment Processing

When you deposit via bKash, Nagad, Rocket, or Bank Transfer, we record the transaction reference and amount. This data is essential for crediting your account and processing withdrawals within our advertised timeframes (deposits in approximately 6 minutes, withdrawals in approximately 37 minutes).

Identity Verification (KYC)

Before your first withdrawal, we ask you to submit one government-issued document: a National ID Card (NID), Passport, or Driving Licence. We review KYC documents within 12 hours. This is a legal obligation to prevent fraud and underage gambling.

Responsible Gaming

We monitor playing patterns to identify signs of problem gambling. If we detect unusual activity, our team may contact you to offer support tools such as deposit limits or a temporary account pause.

Marketing (with Consent)

If you opt in during registration, we may send you information about promotions — for example, reload bonus offers or new game alerts. You can withdraw consent at any time through your account settings or by contacting Live Chat.

Security and Fraud Prevention

Device and IP data help us detect unauthorised logins, bot activity, and duplicate accounts. This processing is based on our legitimate interest in keeping the platform safe for all players.

Who We Share Data With

gt999 does not sell your personal data. We share it only where necessary:

• Payment processors — bKash, Nagad, Rocket, and Bank Transfer partners receive only the transaction data needed to complete your deposit or withdrawal.
• Game providers — JILI, PG Soft, Habanero, FA Chai, KA Gaming, Red Tiger, and Playtech receive an anonymised player token so games can record your bets. They do not receive your name or contact details.
• Fraud and security tools — third-party services that help us detect suspicious logins receive device fingerprint data.
• Regulators and law enforcement — we will disclose data if required by a valid legal order.

All third parties we work with are required to process your data in line with applicable data protection standards.

Payment Data and bKash

Mobile financial services such as bKash and Nagad are the primary payment methods used by gt999 players in Bangladesh. When you make a deposit, the transaction happens directly through the mobile wallet provider's own interface. gt999 receives a transaction reference number and the amount — not your wallet PIN or full account credentials.

We store transaction records for at least five years to meet financial record-keeping requirements. You can view your full transaction history in your account dashboard at any time.

Cookies and Tracking

gt999 uses cookies and similar technologies on our website and mobile app. Here is a summary of what we use:

We do not use third-party advertising cookies that track you across other websites.

How Long We Keep Your Data

We keep your data only as long as necessary:

• Active account — data is kept for the lifetime of your account.
• Closed account — identity and transaction records are kept for five years after account closure to meet legal obligations.
• KYC documents — retained for five years after the last transaction associated with the account.
• Marketing opt-in data — deleted within 30 days of withdrawing consent.
• Server logs — retained for 90 days and then automatically deleted.

Your Rights

As a gt999 player, you have the following rights over your personal data:

• Access — request a copy of the data we hold about you.
• Correction — ask us to fix inaccurate or incomplete data.
• Deletion — request that we delete your data, subject to our legal retention obligations.
• Restriction — ask us to pause processing while a dispute is resolved.
• Portability — receive your data in a machine-readable format.
• Objection — object to processing based on legitimate interests, including direct marketing.

To exercise any of these rights, contact our support team via 24/7 Live Chat. We will respond within 30 days. We may need to verify your identity before we can process a request.

How We Protect Your Data

gt999 uses SSL encryption on all pages and during all transactions. Passwords are stored using one-way cryptographic hashing — our staff cannot see your password. We carry out regular security audits and penetration tests on our systems.

Access to personal data inside gt999 is restricted to staff who need it to do their jobs. All staff with data access receive data protection training. In the event of a data breach that affects your rights, we will notify you as required by applicable law.

Players Under 18

gt999 is strictly for adults aged 18 and over. We do not knowingly collect data from anyone under 18. During registration, all players must confirm they are of legal age. KYC verification checks your date of birth against your government-issued ID.

If we discover that an account was opened by someone under 18, we will close the account immediately, void any transactions, and delete the associated personal data as far as legally permitted.

Changes to This Policy

We may update this Privacy Policy from time to time — for example, to reflect changes in our services or in applicable law. When we make a significant change, we will display a notice on the gt999 website and update the "Last updated" date at the top of this page. Continued use of the platform after a change is published means you accept the updated policy.

We recommend reviewing this page periodically, particularly before making a large withdrawal or submitting KYC documents for the first time.

Contact Us

If you have a question about this Privacy Policy, want to exercise a data right, or want to report a data concern, please contact the gt999 support team:

• Live Chat — available 24/7 through the chat icon on any page of gt999.games
• In-app support — tap the Help icon in the gt999 app (version 2.3.1 and above)

We do not publish an email address for data requests — all requests are handled securely through our verified Live Chat system, which requires account authentication before we can discuss personal data.

Ready to create an account? Register at gt999 and get started with a minimum deposit of ৳400 via bKash or Nagad.