Our Commitment to Safe Play
gt999 operates on the principle that gambling should be a form of entertainment, not a financial strategy or a way to solve problems. We build our platform for adults in Bangladesh who choose to play within their means.
Every account holder at gt999 has access to a full set of responsible gaming controls. These tools are free, available any time through your account settings, and take effect immediately once activated. No waiting period, no approval process.
Our customer support team is trained to identify signs of distress. If a support agent notices irregular patterns, they may proactively reach out or restrict activity on your account pending a welfare check.
Important: Gambling involves financial risk. Only play with money you can afford to lose. This site is for adults aged 18 and above only.
Recognising Problem Gambling
Problem gambling is not always obvious. It can develop gradually, and many players do not notice the shift until it affects their finances, relationships, or mental health. At gt999, we encourage you to check in with yourself regularly.
Common warning signs include chasing losses by placing larger bets, spending money meant for rent, food, or family on gambling, feeling anxious or irritable when not playing, and hiding your gambling activity from people close to you.
If any of these sound familiar, the tools and contacts listed on this page are a good starting point. Acting early makes a real difference.
Self-Assessment Checklist
Go through the questions below honestly. If you answer "yes" to three or more, consider using gt999's self-exclusion tool or speaking with a support service.
| # | Question |
|---|---|
| 1 | Have you ever gambled more than you planned to? |
| 2 | Have you borrowed money or sold items to fund gambling? |
| 3 | Do you feel restless or uncomfortable when you try to cut back? |
| 4 | Have you lied to family or friends about how much you gamble? |
| 5 | Have you chased losses by playing more after a losing session? |
| 6 | Has gambling affected your work, studies, or family life? |
| 7 | Do you think about gambling when you are doing other things? |
| 8 | Have you tried to stop gambling before but failed? |
Player Protection Tools
gt999 provides several built-in tools to help you stay in control. You can access all of them from your account dashboard under Settings → Responsible Gaming.
Reality Checks
Set a timer to receive a pop-up reminder after a chosen interval during a session. The reminder shows how long you have been playing and how much you have wagered. You choose the interval: 15 minutes, 30 minutes, or 60 minutes.
Session Time Limits
Cap the total time you spend on the platform per day or per week. When you reach the limit, your session ends automatically. You can set a lower limit at any time; raising the limit requires a 24-hour cooling-off period.
Loss Limits
Set a maximum net loss per day, per week, or per month. Once you hit the limit, you cannot place further bets until the period resets. Lowering the limit is immediate; raising it requires 24 hours.
Cool-Off Period
Take a short break from your account for 24 hours, 7 days, or 30 days. During a cool-off period, you cannot log in, deposit, or bet. You can still request a withdrawal of your existing balance.
Deposit & Spending Limits
Setting a deposit limit is one of the most practical ways to keep gambling within your personal budget. gt999 lets you set a daily, weekly, or monthly deposit cap.
| Limit Type | Minimum | Default (no limit set) | Takes Effect |
|---|---|---|---|
| Daily Deposit | ৳400 | No cap | Immediately when lowered |
| Weekly Deposit | ৳400 | No cap | Immediately when lowered |
| Monthly Deposit | ৳400 | No cap | Immediately when lowered |
| Raise any limit | — | — | After 24-hour cooling period |
The minimum single deposit at gt999 is ৳400. Any deposit limit you set must be at least ৳400 per period or the system will not accept it.
Self-Exclusion
If you feel you need a longer break or a permanent stop, gt999 offers self-exclusion options separate from the cool-off period.
Temporary Self-Exclusion (1–12 months)
You choose a period between one month and twelve months. During this time, your account is locked, all marketing communications from gt999 stop, and you cannot create a new account. After the period ends, you must contact our support team to reactivate. There is no automatic reactivation.
Permanent Self-Exclusion
This option closes your account with no option to return. Any remaining balance is paid out to your verified withdrawal method within 37 minutes of the request being processed. Permanent self-exclusion cannot be reversed.
How to Apply Self-Exclusion
- Log in to your gt999 account.
- Go to Settings → Responsible Gaming → Self-Exclusion.
- Choose temporary (1–12 months) or permanent.
- Confirm your choice. The lock takes effect within five minutes.
- For permanent exclusion, contact 24/7 Live Chat to confirm identity before final processing.
You will not receive any promotional emails, SMS, or push notifications from gt999. If you attempt to register a new account during your exclusion period, it will be closed and any deposits refunded.
Protecting Minors
gt999 does not allow anyone under the age of 18 to register or play. Age verification is part of our KYC process, and accounts flagged as potentially belonging to a minor are suspended immediately pending review.
If you share a device with young family members, we strongly recommend using device-level parental controls or a separate browser profile with a password lock. Do not leave your gt999 account logged in on shared devices.
If you suspect a minor has accessed a gambling site, contact our 24/7 Live Chat immediately. We also recommend reporting the situation to your mobile operator if the minor used a mobile wallet like bKash or Nagad to fund an account.
Account Verification (KYC)
gt999 requires identity verification before your first withdrawal. This process protects your account from unauthorised access and ensures funds reach the right person.
| Document Type | Accepted Format | Review Time |
|---|---|---|
| National ID Card (NID) | Clear photo (front & back) | Up to 12 hours |
| Passport | Clear photo of data page | Up to 12 hours |
| Driving Licence | Clear photo (front & back) | Up to 12 hours |
KYC documents are reviewed within 12 hours. Submit them before your first withdrawal to avoid any delay. Documents are stored securely and used only for verification purposes in line with our Privacy Policy.
Where to Get Help
If you are struggling with gambling habits, the first step is to talk to someone. gt999's support team is available 24 hours a day, seven days a week through Live Chat.
Reach our responsible gaming team at any time via 24/7 Live Chat from your account dashboard. They can activate limits, start self-exclusion, or point you to external resources. All conversations are confidential.
For independent support, organisations that offer confidential gambling counselling can help you work through problem gambling without judgment. Speaking to a trained counsellor is free and voluntary.
Common Questions
Can I undo a self-exclusion if I change my mind?
Temporary self-exclusion (1–12 months) can only be lifted after the full period has passed, and only by contacting our Live Chat team. Permanent self-exclusion cannot be reversed under any circumstances. This is intentional — it protects players who have made a serious decision to stop.
Will gt999 contact me during a cool-off period?
No. All promotional communications stop as soon as a cool-off or self-exclusion is activated. You will only receive transactional messages — such as withdrawal confirmation — if there is a pending balance on your account.
How quickly does a deposit limit take effect?
Lowering a deposit limit takes effect immediately — your next deposit attempt that exceeds the new limit will be blocked. Raising a limit requires a 24-hour waiting period before the higher amount becomes active. This delay is a deliberate safeguard.
What happens to my balance when I self-exclude permanently?
Any remaining balance is paid out to your verified withdrawal method. At gt999, withdrawals are processed in approximately 37 minutes once identity is confirmed. If your KYC is not yet complete, our team will guide you through the verification process before releasing funds.
My family member has a gambling problem. Can gt999 help?
Contact our 24/7 Live Chat explaining the situation. With sufficient identifying information, our team can review the account and apply protective measures. We take third-party welfare requests seriously and handle them with discretion. We may require the account holder to contact us directly for certain actions.
Is there a minimum age requirement to play at gt999?
Yes. You must be 18 years or older to register and play at gt999. We verify age during the KYC process. Any account found to belong to someone under 18 is closed immediately and all deposits are refunded to the original payment method.